World Wide User Documentation

Working From Home

Google Mail Support
Email Signature

System Status Dashboards

Lotus Notes & Email

Outlook 2010
            How to do keyboard shortcuts

iSeries (AS400)

Request Forms


Web Filtering - ZScaler

 Wintouch CRM

Policy Documents
Employee Hand Book (Microlease)

General Home Computer Advice for Staff

IT ServiceDesk

Green = All systems stable no planned maintenance
Amber = Maintenance Planned within the next 72 hours
Red = System Outage
* For outages and maintenance refer to the Service Announcements to the right.


Recent Service Announcements

  • Bellow documents the 5 latest Service Announcements. Once completed they will be prefixed with [COMPLETED].

    N.B All times are GMT unless otherwise stated.
  • [COMPLETED] Gmail Outage - 1/24/2014: 12:23AM
    All Google Apps issues are now resolved. Information follows:
    1/24/14 12:23 PM
    The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
    Posted 24 Jan 2014, 14:04 by Jon Gallo
  • Gmail Outage - 1/24/2014: 11:30AM
    Please be advised that we are experiencing intermittent GMail issues affecting Google Mail and Google Chat.

    Updates on this issue can be found here.

    We will update this post with information as we know more, information follows:

    1/24/14 11:12 AM
    We're investigating reports of an issue with Gmail. We will provide more information shortly.
    Posted 24 Jan 2014, 11:38 by Jon Gallo
  • [COMPLETE] M System Outage 08/12/12 19:00-20:00 GMT
    Please note the M system (P7/ Rental system/ AS400) will be unavailibe for all staff globally between the hours below.

    CET - 20:00 - 21:00
    GMT - 19:00 - 20:00
    EST - 14:00 - 15:00
    CST - 13:00 - 14:00
    MST - 12:00 - 13:00
    PST - 11:00 - 12:00

    Staff should not attempt to access the system at all during this outage unles notified by a member of the IT Team.

    Please speak to your appropriate ServiceDesk for more information.

    Posted 11 Dec 2012, 03:57 by VFEJack VFESaunders
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